Customer service – accept blame, own the problem

When things go wrong, as they often do, what is your firstreaction? Blame it on others. This blaming game is played evenat the highest levels in the corporate offices and in ourgovernment. When complaints arise and it is obvious that thefault lies in a certain person, he gets the whole troop of officersin the department to share the blame. It sounds unfair, but it isa useful strategy. Here,